But it fails because its designers don't understand the main reason computers are hard to use: They communicate to users in ways that users don't understand. For example, here's what you get if you type a nonexistent URL into the Eldy browser:
Here's what Google Chrome, not specially designed for novice users, gives you if you type in the wrong URL:
Here's a guideline I'd propose for UI designers who want to make their app usable by novices: Never say anything to the user that the user doesn't understand. That means that 100% of all error messages and user queries have to be caught and either handled (the best choice) or rephrased. If you can't do that, don't bother. Your UI is going to be a failure.
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